To configure customer-specific processes with parallel branches, which mode should be set up?

The choice of setting up the flex mode is important for configuring customer-specific processes that require parallel branches. In flex mode, the workflow can branch in a flexible manner, allowing multiple paths to run concurrently. This is particularly useful in scenarios where approvals or actions need to be taken simultaneously by different stakeholders or departments within an organization.

Flex mode offers a dynamic approach to handling processes, wherein various tasks can be executed in parallel rather than being constrained to a linear sequence. This adaptability helps organizations streamline their workflows, improve efficiency, and respond to diverse business needs more effectively.

In contrast, other modes like sequential workflow mode are designed for processes that follow a linear or step-by-step approach. While these are suitable for straightforward tasks, they do not accommodate the complexity and speed required for processes with multiple parallel branches. Dynamic mode and flexible branching mode can have overlapping features but may not be specifically tailored for the custom parallel branches that flex mode supports.